Shopping Guide

Buying Guide

Frequent questions We provide the questions and answers about PIPA ONLY.

1 Where is my nearest store ONLY PIPA?

2 What I can receive your publications?

3 I purchase your articles by catalog or Internet?

3.1 Can I buy in the store www.pipaonly.com from any country in the world?

3.2 How I can pay for my purchases in the virtual store?

3.3 How much does shipping cost?

3.4 What is the deadline?

3.5 Can I exchange or return purchased items?

3.6 Can I get clothes that do not appear in PIPA ONLY?

3.7 What size system is selected in the default store?

3.8 Is it safe to buy through the web?

4 How do you choose your models ONLY PIPA?

5 What I can contact Customer Service?

6 Can I open a shop PIPA ONLY? 7 Where is the center of PIPA ONLY?

1 Where is my nearest store ONLY PIPA? We work only online, so we only have a single store for everyone and you can access it from your computer via this link: www.pipaonly.com

2 What I can receive your publications? If you want to receive our publications and the latest free via e-mail fill in this form.

3 I purchase your articles by catalog or Internet?

Our catalog and also shows the trends of the new season in canine fashion, it gives the opportunity to buy through it.

You can purchase through the online store or using www.pipaonly.com assisted telephone sales: 00 34 651731008.

3.1 Can I buy in the store from any country www.pipaonly.com of the world?

ONLY PIPA, being online gives you the opportunity to buy from any country in Europe, Africa, America, Middle East, Asia and Oceania.

Only you must register and contact us so that we calculate shipping costs.

3.2 How I can pay for my purchases in the virtual store? You can pay your online purchases with Visa, Visa Electron, MasterCard, American Express, PayPal or bank transfer cards.

3.3 How much does shipping cost?

The price of transport depends on the fate of your order, weight and / or volume thereof. Similarly this will vary depending on the total amount. Before making a purchase, you can check the total amount of your order.

3.4 What is the deadline?

The approximate delivery time is 24 to 48 hours, depending on whether you choose the Express or a standard shipping service.

Normally orders are delivered overnight in Spain and Portugal, except those made on Friday, which delivered the following Monday. However, this may be higher in periods of rebates or promotions. (See Transportation).

3.5 Can I exchange or return items purchased ONLY PIPA?

If you want to make an exchange or refund, verify that you meet all the requirements below:     

The product must be in perfect condition, unused, with their labels and in their original packaging, suitable for subsequent sale.     

If the product is not in pristine condition because it has been used, washed or is returned to us with traces of dirt or pet hair: NOT accept the exchange or return.     

All our customers have our full guarantee of receiving your purchase in perfect condition, as received who need to make a change and / or return.

Before returning the order, send us an e-mail to: info@pipaonly.com indicating the reason for return, your personal data, phone and invoice number. Upon receipt of said e-mail will explain how to make shipping the item.     

The return postage will be paid entirely by the customer. PIPA ONLY pay the return shipping costs only in the case of a manufacturing fault or our serve when ordering error. We reserve the right to refuse packages whose shipping not come already paid.     

PIPA ONLY accept returns of items not in sealed packaging, toys and / or beauty and hygiene items (panties, shampoo, washcloths, nail clippers, etc.) Only the order amount will be refunded if it is a mistake on our part. The customer will receive a Gift Certificate for the amount of the refund less shipping order for your next purchases in PIPA ONLY.

If you prefer, you can return or exchange your items through our exchange service and returns.

To request the messenger collect your package, simply call 00 34 651 731 008 to provide the number of your order.

3.6 Can I get clothes that do not appear in www.pipaonly.com? If the garment, size or color you are looking for is not available in the store, it is that we do not have available in stock.

Some clothes, colors and sizes continue concocting, you may have become available, so you can add your Whislist.

However, please note that the selection of garments that appear in the virtual store is renewed periodically throughout each season.

3.7 As I can know that the size of my dog?

In each article, there is a size, an identification table measures each and a SIZE GUIDE, which explains exactly how to proceed to measure your dog and what is the most important to consider size.

3.8 Is it safe to buy through the web?

In PIPA ONLY we are aware of the importance of Internet security.

For this reason we guarantee total security in their purchases in the store.

PIPA ONLY-On Line uses insurance systems leading financial institutions in electronic commerce payment. In this sense, confidential payment details are transmitted directly and encrypted (SSL) to the financial institution.

4 How do you select ONLY PIPA their canine models? All models appearing on canine ONLY PIPA are our own dogs and dogs of our customers.

We do not hire canine fashion models particular.

Each customer can send photos of their dogs with clothes acquired in ONLY PIPA and gladly share them on our fashion blog CANINE and Social Networks.

5 What I can contact Customer Service?

The phone number for the Spanish territory is: 00 34 651731008.

6 Can I open a shop PIPA ONLY?

It is possible that in the near future we launch a franchise system.

If you are interested in a future part of our chain of franchised, please write to Customer Care department.

7 Where is the center of PIPA ONLY?

Our offices are centralized in Madrid, Spain.